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"In-time delivery of quality healthcare services with maximum accuracy and security."

FAQ

01. How mature are you in outsourcing business?
02. What is the procedure to get started with outsourcing healthcare services?
03. Do I have to outsource my entire project or can I select specific tasks or functions to outsource?
04. Will I be communicating to India directly?
05. Will I incur long distance calling charges when I call India?
06. How much money can I save by outsourcing to SPSOFT? To what extent can I boost my bottom line?

07. Can anyone access SPSOFT's Rules Based Engine from any billing software program?
08. What if I don't have any billing software?
09. How can you re-adjudicate EOBs?
10. Can SPSOFT provide eligibility and claim status from insurance companies?
11. Is your information current?
12. Can you provide a demo?
   
   
1. How mature are you in outsourcing business? Top
  SPSOFT is established in outsourcing since year 1999. We have been providing outsourcing solutions across a wide range of industries.

 
2. What is the procedure to get started with outsourcing healthcare services? Top
  At SPSOFT, you can get started by following a simple procedure. You can call us directly on the call lines provided on the web or complete the Contact Us form available online. We will immediately contact you to comprehend your requirements, to answer your queries and provide you with a initial price estimate. We can then provide you a free, no obligation five-day trial to demonstrate our capabilities. After the free trial period, you can either choose to outsource your work to SPSOFT or can opt out without any obligations.

 
3. Do I have to outsource my entire project or can I select specific tasks or functions to outsource? Top
  At SPSOFT, we provide customised solutions for every customer. You can outsource your entire project or a specific task. We provide a custom workflow and team to meet your specific requirements.

 
4. Will I be communicating to India directly? Top
  SPSOFT has a Sales Office in US and in India. You can communicate with us as per EST or ISD time for respective office, by phone, e-mail and chat. In addition to this, as per the need, conference calls can be scheduled to discuss your account needs.

 
5. Will I incur long distance calling charges when I call India? Top
  No, you will not incur any international calling charges.

 
6. How much money can I save by outsourcing to SPSOFT? To what extent can I boost my bottom line? Top
  As per our decade experience, we were able to reduce customer’s fixed costs upto 30%. Your bottom line can be increased upto 24%. Start a relationship with us and see the change in your ROI yourself.

 
7. Can anyone access SPSOFT's Rules Based Engine from any billing software program? Top
  Yes. We follow HIPAA standards for claims and EOBs transmission. Our customers can easily access our artificial intelligence from any billing software program.

 
8. What if I don't have any billing software? Top
  We provide free of cost billing softwares.

 
9. How can you re-adjudicate EOBs? Top
  Using proprietary technology, we scan your EOBs to generate a standard electronic EOB file. This makes easy auto-posting of payments and EOB details.

 
10. Can SPSOFT provide eligibility and claim status from insurance companies? Top
  Yes. SPSOFT provides electronic eligibility and claim status.

 
11. Is your information current? Top
  Yes. We continuously update for; local medical review policy guidelines, CPT and diagnosis codes, HCFA mandatory fields, HIPAA guidelines and security rules and payer-specific application of rules.

 
12. Can you provide a demo? Top
  Yes. Simply contact us and our representative will make all the arrangements.

 
     


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