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Management Processes

Project Management

State-of-the-Art Project Management tools are used to deliver projects within the mutually agreed time schedule maintaining quality standards. A Project Manager reviews the progress of the team with the team leader at weekly project meetings. Issues that require immediate action are expedited with definite action plan.

Management reviews at predefined intervals and during every milestone by Project manager and group in-charge helps in assessing progress and defining directions for future plans.

Communication and Reporting

SPSOFT’s communication with client is significant for the overall control and predictability of each project and its status. The communication is also necessary for SPSOFT’s understanding about client’s business and project requirements.

The processes instituted for offshore activities lay stress on reporting mechanisms. The client is kept abreast of the current status of the projects through reporting at predetermined intervals. At the start of a project, or the setting up of a centre, specific reporting formats are laid down for daily, weekly and milestone-based reporting through predetermined channels of communication.

Besides laying down the channels of communication, one-on-one interaction is encouraged through conference calls, as per the need. Frequent visits by customers to SPSOFT have been known to enhance their confidence in offshore development efforts.

Activity Planning

Effective processes for resource and manpower planning ensure that there are no hiccups in the functioning of the activities and no delays in the delivery of projects due to unplanned lead times and ramp-up schedules. Our periodic planning process takes into account the upcoming projects and the details which include provisional start date, estimated effort requirements, time schedules, proposed skills required, infrastructure impact, and visa requirements, if any. In addition we also plan for other project specific requirements that may have an impact on the overall project life cycle, beforehand.

Besides planning for manpower and other resources, a critical planning element in any long-term multi-project relationship is the correct choice of projects executed offshore. This depends on the stage and maturity of the customer-vendor relationship as well as clarity on the customers side about their priorities in IT and business organization.