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MEDICAL
TRANSCRIPTION
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FAQ |
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Q1 |
How
will I send you Dictation (Voice files)? |
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A
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Yoy
have two options 1) Secure FTP and 2) |
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1)
Secure FTP |
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TransLogic
provides secure and unique FTP access to all its
clients to upload voice files into our FTP server.
In this method the clients uses digital handheld
recorders (by Sanyo, Sony, Olympus or any other
leading manufacturer like Panasonic and Philips)
and upload the voice files on to the FTP site using
FTP client software (CoreFTP, Cute FTP, WS FTP etc)
these files can be PGP encrypted as per client requirements.
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2)
Toll Free (Dial-in
Dictation) |
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The
clients also have the option of dictating directly
into our dial-in dictation servers via toll free
telephone line. |
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Q2 |
How
will I receive transcription from your side? |
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A
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We
will send you the transcripts through same FTP.
On request we can send you the transcripts through
email. |
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Q3 |
What
will be the format of transcript? |
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A
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We
send transcripts in Microsoft Word format, which
you can edit and print at your end. |
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Q4 |
Which
digital handheld recorder do you recommend and how
much it costs? |
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A
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We
recommend digital recorders that are very easy to
use and are competitively priced from Olympus (model:
DS330), Sony, Panasonic, Voice IT, Uher (model:
DH10), etc. Their prices range from approximately
$120 to $350 |
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Q5 |
Can
I dictate with a digital recorder and transmit over
the Internet on an ftp site that is secure, encrypted
and under HIPAA regulations? |
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A
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We
provide one client one FTP site and that's why only
you will have access to allocated FTP site, which
will be password protected and SSL enabled. The
files need to be encrypted at the clients end and
are decrypted on receipt at TransLogic. When the
transcripts are sent to the clients, the similar
operation is performed to encrypt the records that
the client can decrypt. We use PGP software for
this purpose, which is very easy to use. This way
we achieve the HIPAA requirement. Our FTP sites
are SSL enabled. |
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Q6 |
How
do I get in touch with you to set something up? |
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A
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Just
send us email at contact@spsoftindia.com |
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Q7 |
How
does Toll Free Dictation Service work? |
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A
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Just
call a telephone number (We will provide toll free
Number) and dictate. Hang up the phone once you
are done with dictation. The system will automatically
send us the voice file through FTP site and we will
send you the transcripts through same FTP or email
as per your preference. |
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Q8 |
Is
there a limit to how many times a day/week you can
call? |
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A
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Our
dictation systems are accessible 24x7x365 and you
may dictate from anywhere at anytime using a touch-tone
phone as well as cell phone.
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Q9 |
Is
there an additional charge for Toll Free Dictation
Service? |
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A
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Yes,
2 cents per line |
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Q10 |
What
hours does your Digital Dialup Dictation System
operate? |
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A
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24x7x365 |
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Q11 |
How
many clients do you have in USA and Canada? |
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A
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More
than 80 clients |
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Q12 |
Can
I use your dictation System and FTP simultaneously?
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A
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Yes,
you can use dictation system and FTP as per your
comfort. We will keep separate record for both and
bill you accordingly. (2 cents extra per line only
for the dictation received through dictation system).
Few of our clients are using our service in this
manner. |
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Q13 |
Do
you provide training to our staff to get going with
the FTP setup? |
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A
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Yes,
we do provide training to your staff on how to use
FTP. One hour is all that it takes for a person
with minimal knowledge of computer. |
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Q14 |
Do
you keep all the completed files on a private ftp
site for me only? |
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A
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Yes
(One client one FTP site). |
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Q15 |
How
long do you keep our dictation and charts? |
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A
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6
months minimum. |
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Q16 |
How
will you support? |
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We
provide email and telephonic support. Also we have
local support for your query resolution. Our existing
clients are happy with the support provided by us. |
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Q17 |
What
medical transcription quality measures you have
in place? |
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A
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We
have very good team of experienced Editors and transcriptionists.
After the dictations are transcribed by our transcriptionists,
the Editors check for errors, omissions, formatting,
etc., and ensures expected quality of work before
they send files back to client. |
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Q18 |
What
equipment do we need at our end? |
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A
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TransLogic
provides secure and unique FTP access to all its
clients to upload voice files into our FTP servers.
In this method the clients use digital handheld
recorders (by Sanyo, Sony, Olympus or any other
leading manufacturer like Panasonic and Philips)
and upload the voice files on to the FTP site. These
files can be PGP encrypted as per client requirements.
The clients also have the option of dictating directly
into our dial-in dictation servers via toll free
telephone line. The clients will need a computer
with internet connection for uploading and downloading
of dictations / transcripts when using handheld
recorders. |
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Q19 |
What
is the Turn-Around Time? (TAT) |
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A
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We
offer a TAT of 12-24 hours. The turnaround time
for a transcription depends on the urgency indicated
by the physician.
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Q20 |
Do
you take up Static Turn-Around Time work? (STAT) |
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A
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Yes.
(4-10 hours) |
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Q21 |
How
much does TransLogic charge for STAT jobs? |
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A
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We
charge depending on the type of reports and STAT. |
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Q22 |
How
soon can a medical transcript be completed and delivered
to our office? |
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A
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Within
24 hours (TransLogic can also deliver on a STAT
of 4-10 hours on special needs from its clients) |
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Q23 |
Do
you sub-contract our transcription work? |
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A
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No,
all your transcription is handled in-house at our
office and hence we have better security measures
and better control over patient information.
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Q24 |
Does
your transcription staff sign Nondisclosure and
confidentiality agreements? |
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A
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Yes,
all our transcriptionists as well as supporting
staff need to sign Nondisclosure and confidentiality
agreements, prior to joining us. |
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Q25 |
I
am interested in your service. What will be the
next step? |
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A
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Send
email to contact@spsoftindia.com.
We will allocate FTP for you and you can send the
trial work. |
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Q26 |
Can
TransLogic transcribe using our existing format?
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Yes. |
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Q27 |
Can
TransLogic design templates? |
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A
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Yes. |
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Q28 |
Are
the documents edited? |
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A
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Yes,
each document is reviewed and edited for unresolved
blanks. Occasionally there is an unresolved blank
in a report and it is usually a local term, name
or place. Our editors do their best to resolve blanks
but occasionally they are not successful. Any unresolved
blank will be marked on the transcribed reports
so that the client can review the specific report
prior to printing or storage. These unresolved blanks
normally decrease as your transcriptionists and
editor get acquainted to your account. |
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Q29 |
Do
you work with macros and templates for routine dictations?
If so, do you charge per each line of the macro
or only the modifications we dictate to them? |
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A
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Yes
we do work with macros and templates provided by
our clients for everyday transcription requirements.
We charge by each line of the macro / template. |
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Q30 |
Do
you perform special formatting if that is needed?
What are the prices? |
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A
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Yes,
TransLogic would do special formatting depending
on the requirement. If the formatting is high on
complexity then we charge additional, for any normal
formatting requirements there is no additional charge.
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Q31 |
How
does TransLogic define a line? |
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A
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65
characters with spaces.
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Q32 |
Can
I try your service for few days? |
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A
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Yes,
You can try our service for 3 days (Max. 250 lines
per day) FREE. |
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Q33 |
How
do you work with payments? |
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A
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Monthly
payment through wire transfers or www.paypal.com.
Incase of payment through www.paypal.com we charge
additional 4% on invoice amount. |
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Q34 |
How
would we be billed? |
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A
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The
billing would be on a monthly basis. (65 Characters
per line with spaces) |
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Q35 |
Can
we know how much bill we are running |
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A
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On
request from the client we can send a summary of
billing statement for the current month. |
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Q36 |
Do
you have presence in the United States to support
domestic clients? |
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A
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Yes,
you can contact Mr. James Norris for all type of
support on toll free #866-723-8279. |
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Q37 |
Can
you provide references of existing clients utilizing
your service? |
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A
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Yes,
our existing clients will be happy to talk about
our service and quality of work. |
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Q38 |
What
geographic areas do we serve? |
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A
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USA
is our primary business area. (We currently have
clients in Idaho, California, Georgia, New Mexico,
New Hampshire, Arizona, Connecticut, Pennsylvania,
Indiana and Florida) |
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Q39 |
How
soon can you accommodate us? |
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A
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Immediately |
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